The IRS –A Story of Shrinking Staff, Fewer Audits, and Less Customer Service.

Posted by Jeffrey Siegel on February 9, 2020

The IRS published its annual trove of tax statistics Internal Revenue Service Date book, 2018.  The book is a collection of statistics, and reveals declining enforcement and in-person taxpayer services resulting from a shrinking budget and staff.

While the growing use of electronic filing and third-party data reporting can ease compliance, budget and staff cuts have been so draconian that the agency has been forced to do less with less. That gives a green light to tax cheats, jeopardizes the entire voluntary compliance system, and risks the failure of still-antiquated tax processing systems.

IRS enforcement activities—audits, levies, liens, seizures, and criminal investigations—continue to shrink, especially for high-income individuals, giant corporations, and pass-through businesses.

In 2018, the IRS spent $11.7 billion, up slightly from 2017 but down from $12.4 billion in 2010, not adjusted for inflation. The enforcement budget fell from $5.5 billion in 2010 to $4.7 billion in 2018. The agency’s workforce was 22 percent smaller than in 2010, and its enforcement staff was down by about one-third.

The effects were clear: In 2018, the IRS audited only 0.5 percent of the 196 million returns filed in calendar year 2017. Audits were down 10 percent from 2017, by 42 percent from 2010, and off two-thirds from a half century ago.

The IRS audited 0.6 percent of over 150 million individual income tax returns, the audit rate down 47 percent from 2010 and the lowest coverage level since 2002. The drops were sharpest for the highest income taxpayers. Filers with positive incomes under $25,000 were audited at a higher rate than filers reporting incomes up to $500,000.

From 2010 to 2018, the number of corporate audits (excluding S-corporations) fell by nearly half while the percentage of corporate returns audited fell by more than a third to 0.9 percent.  Less than half of the growing number of giant corporations—those with assets of $20 billion or more—were audited in 2018. By contrast, in 2010, the IRS audited nearly all of them. Only 0.2 percent of partnerships or S-corporations were audited in 2018, half the share in 2010.

Of $3 trillion in 2018 net tax collections, 90 percent came from individual and self-employment taxes while only 7 percent came from corporations, the lowest corporate share since at least 1960.   

The IRS received 152.9 million individual returns in 2018. Roughly nine-in-ten were electronically filed, the share growing by more than a quarter since 2010. While a majority of individual returns are filed by paid preparers, the share is declining as more taxpayers turn to commercial software. In 2018, preparers filed just under 52 percent of returns, down from 60 percent a decade ago.

Between filers using paid preparers and those using do-it-yourself desktop or online software, over 90 percent of individual taxpayers receive some form of help in filing their tax return.

The Data Book documents the continuing shift in taxpayer service from live assistance—via telephone assistors or at IRS Taxpayer Assistance Centers (TACs)—to web-based or automated support.

The number of taxpayers visiting TACs for face-to-face help fell by 11 percent from 2017 and by 54 percent from 2010 as the IRS has reduced the number and services of its walk-in sites and encouraged taxpayers to use the web or telephone for help. Visits to the website were twice what they were in 2010. And a growing share of phone calls is being handled by automation rather than live staffers.

Need back tax help in Kansas City?  Bank account levied in Kansas City?  Paycheck garnished in Kansas City?  Lien on business or home in Kansas City? If you or a client need help fighting off the IRS, call Jeffrey R. Siegel, your Kansas City tax attorney.  We help with IRS liens, wage garnishments, levies, offers in compromise, innocent spouse relief, federal employment tax, Trust Fund Recovery Penalty and installment agreements.  Bring back some stability to your life, and call (913) 735-4829.